Billing & Credits
ThinkHive uses a credit-based billing system where different operations consume credits based on their computational cost. This guide explains how credits work, how to monitor usage, and how to manage your billing.
How Credits Work
Credits are consumed when you use ThinkHive features that require compute resources:
| Operation | Credit Cost | Description |
|---|---|---|
| Trace Ingestion | Free | Sending traces to ThinkHive |
| Basic Explainability | 1 credit | Standard trace analysis |
| RAG Evaluation | 2 credits | Groundedness, faithfulness, citation metrics |
| Hallucination Detection | 2 credits | 9-type hallucination scan |
| LLM Judge Evaluation | 1–3 credits | Per-criterion LLM-based evaluation |
| Jury Evaluation | 3–5 credits | Multi-model consensus evaluation |
| Counterfactual Analysis | 3 credits | What-if scenario analysis |
| Batch Analysis | Varies | Bulk trace analysis (discounted) |
Trace ingestion, case viewing, and dashboard access are always free. Credits are only consumed for AI-powered analysis and evaluation features.
Credit Packs
Purchase credits through the dashboard at Settings → Billing:
| Pack | Credits | Best For |
|---|---|---|
| Starter | 100 credits | Trying out evaluation features |
| Growth | 500 credits | Regular quality monitoring |
| Professional | 2,000 credits | Production evaluation pipelines |
| Enterprise | Custom | High-volume or dedicated needs |
Credits do not expire and roll over between billing periods.
Monitoring Usage
Dashboard
View your credit balance and usage breakdown at Settings → Billing → Usage.
The usage dashboard shows:
- Current Balance — remaining credits
- Usage Over Time — daily/weekly/monthly consumption chart
- By Feature — breakdown by operation type
- By Agent — credits consumed per agent
API
# Check credit balance
curl "https://app.thinkhive.ai/api/v1/billing/balance" \
-H "Authorization: Bearer thk_your_api_key"Response:
{
"balance": 1247,
"usedThisMonth": 753,
"planLimit": null,
"breakdown": {
"explainability": 320,
"rag_evaluation": 180,
"hallucination_detection": 150,
"llm_judge": 103
}
}Low Balance Alerts
Configure alerts when your credit balance drops below a threshold:
- Go to Settings → Billing → Alerts
- Set your threshold (e.g., 100 credits)
- Choose notification method (email, webhook)
When credits are exhausted, AI-powered features (explainability, evaluation, analysis) will return an error. Trace ingestion and basic dashboard access are not affected.
Stripe Integration
ThinkHive uses Stripe for secure payment processing. You can manage your payment methods, view invoices, and update billing information through the dashboard.
Managing Payment Methods
- Navigate to Settings → Billing → Payment Methods
- Add or update your credit card via the secure Stripe form
- Set a default payment method for auto-purchases
Invoices
Download invoices from Settings → Billing → Invoices. All invoices are also sent to the account email on file.
Best Practices
- Monitor usage weekly to avoid unexpected credit depletion
- Use deterministic graders (free) before LLM judges (paid) in evaluation suites
- Batch analysis operations for better credit efficiency
- Set low-balance alerts at 20% of your typical monthly usage
- Start with a small pack to estimate your actual usage before purchasing larger packs
Next Steps
- ThinkEval — Understand which evaluations consume credits
- API Key Management — Manage API access
- PII & Compliance — Data handling and compliance