GuidesOverview

Guides

In-depth guides for getting the most out of ThinkHive’s features.

Feature Overview

Quality Evaluation

ThinkHive provides comprehensive quality evaluation for AI agents:

FeatureDescriptionUse Case
ThinkEvalConfigurable evaluation suites with graders and judgesSystematic quality measurement
RAG EvaluationMeasure retrieval and generation qualityRAG pipelines, knowledge bases
Hallucination DetectionIdentify fabricated informationCustomer-facing agents
Drift MonitoringTrack quality changes over timeProduction monitoring

Improvement Workflow

ThinkHive helps you systematically improve your agents:

FeatureDescriptionUse Case
Case ClusteringGroup similar failuresPrioritization
Fix GenerationAI-suggested improvementsAccelerated fixes
Shadow TestingValidate before deployRisk reduction

Platform & Operations

Manage your ThinkHive integration:

FeatureDescriptionUse Case
API KeysKey creation, rotation, and securitySecure integrations
WebhooksReal-time event notificationsAutomation, alerting
PII & CompliancePII redaction, GDPR, HIPAAPrivacy and regulatory compliance
Billing & CreditsUsage tracking and credit packsCost management

Guardrails & Safety

Protect your AI agents in real time:

FeatureDescriptionUse Case
Guardrail PoliciesConfigurable scanning policiesContent safety
Human ReviewReview queue with calibrationQuality assurance
Nondeterminism TestingPass@k reliability analysisEval confidence
Transcript AnalysisPattern detection in conversationsRisk monitoring

Business Intelligence

Connect AI performance to business outcomes:

FeatureDescriptionUse Case
Business Metrics & ROIRevenue impact and correlationJustifying AI investment
ROI AnalyticsPer-agent ROI breakdownCost optimization
Customer ContextLink traces to customer dataVIP monitoring
CalibrationConfidence accuracyRisk assessment
  1. Start with Basics

  2. Integrate Your Agent

  3. Evaluate Quality

  4. Investigate & Fix

  5. Guard & Review

  6. Monitor Production

  7. Business & Compliance